order you ethical jungle trekking adventure here
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to tick off your bucket list
Our Contact info
Email Address
contact@sumatraorangutantrekking.com
WhatsApp call or chat
+62 813‑6252‑5273
location
Bukit Lawang
North Sumatra
Indonesia
F.a.q
how can we help you?
Here are some of the most common questions we get from our customers. Hopefully, this will help you. Otherwise, don’t hesitate to contact us!
What language do our guides speak?
All of our trekking guides speak English… and a little orangutan language ; )
What should we pack for our trip to Bukit Lawang?
The items you will need most are cash money, good walking shoes/hiking boots, a flashlight/torch and mosquito repellent. There is possibility to change money in Bukit Lawang.
Will we see orangutans on our trek through the jungle?
You might see orangutans on our jungle treks, but there is no guarantee! These animals live out in the wild, and it’s hard to know where they will be at any point of the day. But our jungle treks leave Bukit Lawang at 8:30 am and pass the old orangutan feeding area, so you have a good chance to see semi-wild orangutans up close.
What should we carry ourselves on the jungle trekking?
Just bring your personal belongings in a small backpack and 1 large bottle of water. Our team will provide sleeping bags as well as safety jackets for tube rafting. There will be a porter to carry the equipment (tent, camping mats, mosquito nets) and food supplies.
How do we pay for our booking?
You can either pay the full amount or pay a 30% deposit, and you can pay the rest of the fee when you arrive in Bukit Lawang. Send us an email and we will send you our account number to which you can transfer the money.
Refund and cancallation policy
If you cancel at least:
Two weeks before the trekking date: We will refund your deposit minus any transaction fees.
One week before the trekking date: If you have paid the full amount, you will get a full refund minus 10% and transaction fees. If you only have paid the deposit, you will get half of your deposit back minus transaction fees.
Less than 24 hours before the trekking date: No refund will be provided.
We will use it to cover your treks and tours cancellations, as well as compensation for your guide.